STARNOVA

Purchase & Refund Policy

Effective September 26, 2026 · Version 2026-09-26

What you purchase

A STARNOVA purchase provides personal, protected streaming access to the full chamber or the individual recordings identified at checkout. It does not transfer ownership, download rights, commercial rights, or permission to distribute the music. Purchases are one-time payments with no automatic renewal.

Immediate digital delivery

Protected digital access is intended to begin immediately after Stripe confirms payment. By completing checkout, you request immediate delivery and acknowledge that the purchase may become final once access has been successfully delivered, subject to the exceptions below and any non-waivable rights under applicable law.

When a refund is available

you were charged more than once for the same access;
the transaction was unauthorized;
the access shown at checkout was not delivered;
a material playback problem prevents use and we cannot reasonably correct it; or
applicable law otherwise requires a refund.

When a refund normally is not available

Once working access has been delivered, refunds normally are not provided for a change of mind, personal taste, accidental failure to use the access, device limitations disclosed or reasonably correctable, or violation of the Personal Listening License. This does not limit rights that cannot legally be waived.

How to request help

Until a dedicated public support address is published, submit the request through the Fellow Travelers contact form inside STARNOVA. Include the purchaser email, approximate purchase date, amount, the access purchased, and a brief description. Do not send complete card numbers, wallet private keys, or seed phrases.

Refund effects and timing

If a refund, reversal, or chargeback is issued, the associated listening access may be disabled. Approved refunds are returned through the original payment method. Bank and card-network processing times are outside STARNOVA’s control.